Customer satisfaction is the cornerstone of our business philosophy.
We are dedicated to delivering exceptional shopping experiences, ensuring that our customers are thoroughly delighted with their purchases.
In the event of dissatisfaction, we have a comprehensive refund policy in place, subject to specific terms and conditions.Â
- Our product portfolio primarily features brand new items, meticulously packaged in their original condition. Although manufacturing or logistical defects are uncommon, we recognize that they can occur.
- In such cases, our customer support team is readily available to provide expedited assistance and resolution. For pre-owned items, such as carpets, the product description accurately reflects their condition.
- If the received item does not align with the description, product image, or advertisement, we will issue a refund, contingent upon the item's return in its original packaging and condition
- To initiate a return or refund, we kindly request that you contact our customer support team prior to taking any further action. You can reach us via email at [email protected] during our operating hours. For optimal results, we recommend visiting our Order Support page and completing the designated form.
- Please refrain from making phone calls, as submitting a request through our Order Support page generates a ticket that enables our customer support team to conduct a thorough investigation and respond promptly once a resolution is reached.
- When completing the form, please ensure you provide your full details, order number, and upload a product photo to facilitate a swift and efficient follow-up.
Important: Do not initiate the return process without first coordinating with our support team. Once you have contacted us, we will investigate your concerns and advise on the return eligibility of your product. If approved, we will provide a return authorization and detailed instructions on how to return your goods, which must be strictly followed.
- To ensure a successful return, please ensure that the product is carefully packed in its original box or carton, accompanied by all original accessories and items, including but not limited to cables, remotes, batteries, manuals, warranty cards, insurance cards, straps, and packaging parts.
- Failure to comply with these requirements may result in damage to the goods during transit, for which the buyer will be held responsible. Additionally, if the product is returned incomplete, we reserve the right to withhold the refund of the product's cost.
Certain product categories are excluded from our return policy, including but not limited to electronics, clothing, shoes, cosmetics, jewellery, underwear, and items specifically designated as "non-returnable" on their product page. Please be aware that these items are not eligible for return under any circumstances.
- If you have placed an order on our website and wish to cancel or amend your order prior to shipment, we kindly request that you reach out to our customer support team via email at [email protected] . Alternatively, for a faster and more efficient response, you may fill out the form on our order support page. We will be pleased to accommodate your request, provided that your order has not yet been dispatched.Â
- Please note that any applicable return fees will include a 2% bank processing fee that will be deducted by the financial institution. This fee is necessary to cover the costs associated with the transaction. We appreciate your understanding and look forward to addressing your request in a timely and efficient manner.
Please be aware that shipping fees are non-refundable. Once you place your order, our shipping system immediately reserves your shipment, and payment is processed directly to the shipping carrier through our automated system. This means that, unfortunately, we cannot issue refunds for shipping costs, even if you choose to cancel or return your items.
We understand this may be disappointing, but we hope you'll appreciate the efficiency and convenience our automated shipping system provides. Our team works hard to ensure your order is processed and delivered as quickly as possible.
If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to reach out to our friendly customer service team. They're here to help and ensure you have a positive experience with our store.
In the unlikely event that you receive goods that are damaged, defective, or incorrect, we will facilitate an exchange at our own expense. Please contact our customer support team here to initiate the process.
- In instances where the goods are undeliverable to the buyer by the postal service or other courier companies due to factors such as an inaccurate postal address, the buyer's unavailability at the designated address, or the omission of a required customs declaration (if mandated by the customs authority in the buyer's country), the buyer assumes responsibility for any associated issues.
- Should the parcel be returned to us due to the aforementioned reasons, we will refund the product cost to the buyer after deducting the shipping fee.
Our company offers worldwide shipping to all countries. Shipping costs are calculated based on the weight of the item in grams/kilograms. You will be able to view the shipping cost to your country for the selected item during the checkout process.
Customers may be subject to taxes based on their country's policies, and any applicable taxes are the responsibility of the customer to pay.
