We are committed to delivering exceptional service and ensuring your complete satisfaction with every purchase, aiming to leave you with a smile of fulfilment.
When making online purchases, as a valued customer, you are entering into a contractual agreement with Persian Drops and are expected to adhere to the Terms and Conditions detailed herein. Your registration or order placement signifies your acceptance of these terms, and you are obligated to abide by them.
Modification of Terms and Conditions
Please be aware that Persian Drops retains the authority to modify or revise these terms, conditions, disclaimers, and limitations of liability without prior notification.
When utilizing our online platform at www.persiandrops.com customers are permitted to place orders in accordance with the outlined Terms and Conditions.
- Order Placement and Contractual Agreement
By submitting an order, customers enter into a binding agreement with our store for the purchase of the specified goods at the advertised price listed on the site, inclusive of any additional charges such as Service Fees, Delivery Fees, or other fees as outlined on the website.
- Order Completion and Customer Information
We may request supplementary details from customers to facilitate the completion of their order. In such cases, our store will contact the customer directly. Customers acknowledge that the information provided is accurate, current, and free from any misleading content.
- Order Rejection and Communication
We reserve the right to reject any order at our discretion. If an online order is rejected, we will make a reasonable effort to contact the customer in a timely manner to discuss the matter.
- Age Restriction and Parental Consent
Customers under the age of 18 must obtain the consent of their parent or guardian before using the Site, its features, or placing an order.
Delivery Area and Confirmation
Persian Drops is committed to delivering goods ordered through the Site to addresses within our designated delivery range. For customers residing outside of this area, please contact our store directly to confirm delivery feasibility to your location.
Ownership and Responsibility
Upon receipt of goods, customers assume full ownership and responsibility for the condition of the delivered items.
Redelivery Fees
In the event that goods cannot be delivered due to the aforementioned reasons and require re-delivery, a fee of up to $30 may be incurred.
Delivery Acceptance and Identification
If no one is present at the delivery address or the person present is under the required age of 18, goods will not be left at the premises. We will make reasonable efforts to contact you in such cases. The person accepting delivery may be required to provide photo identification and, when necessary, proof of age. For credit card payments, verification may also be requested.
Delivery Location and Liability
Goods will be delivered to the front door of the specified delivery address. Unless explicitly stated in writing during the ordering process, goods will not be left unattended. If you request unattended delivery and we agree, you will be liable for any damage or loss incurred during delivery.
By instructing us to leave a delivery unattended, you acknowledge that Persian Drops disclaims all liability arising from the delivery being left unattended, including but not limited to theft, tampering, contamination, and temperature-related issues for items requiring refrigeration or freezing.
Timely Delivery and Notification
We strive to ensure timely delivery of your goods. In the event of a delay, we will attempt to notify you of the expected delay.
Company Discretion
Persian Drops reserves the right to cancel or modify an order. Modifications will only be made if you have accepted substitutions. In the event of a cancelled delivery, any payment made will be credited back to you within 7 working days
Customer Cancellation or Modification
After submitting your order, you have the option to cancel or modify it. For delivery orders, cancellations or modifications can be made within 10 hours of placing your order on our website. Please note that if you choose to cancel your order, the shipping fee will not be refunded, as our automatic shipping system processes payment to the carrier at the time of your order. To make any changes to your order, please reach out to our customer support team at [email protected].
Fee and Charges Overview
Persian Drops will charge the following fees, which you agree to pay in addition to the purchase price of the goods.
Specific Fees
- Delivery fee as outlined at checkout
- Service fee as outlined at checkout
- Cancellation fee for orders cancelled outside the cancellation window
- Any other fees and charges outlined in these Terms and Conditions
GST Inclusion and Price Changes
All fees and charges, as well as prices quoted online, include GST where applicable. Prices for our products are subject to change, and we do not provide notice of these changes. The price you order at online is the price you will be charged, unless the price has decreased in-store between order submission and finalization, in which case you will be charged the lower price
Weighted Products and Substitutions
For weighted products, the actual total price charged may vary from the online price, but the price per kilogram will comply with the above clause. If a product is unavailable and you have elected to receive substitutions, you will be charged either the substituted product's price or the price of the item you ordered, whichever is cheaper.
Refunds for Cancellations
If you cancel your order within the accepted timeframe, we will process a refund minus the shipping fee and a 2% transaction fee, which is charged by the bank for any payments made. Refunds will be issued within 7 business days.Â
Payment Obligations
You hereby agree to settle the full amount for all purchased goods, including any applicable fees or charges, using one of the following accepted payment methods:
- Credit Card or Debit Card
- Paypal
- Zelle
- Crypto Currency
- Direct Bank transfer
Payment Processing and Order Cancellation
In the event that we are unable to successfully process payment for an order, we will initially attempt to contact you to arrange alternative payment. If we are unable to establish contact, we reserve the right to cancel your order at our discretion. You are strictly prohibited from attempting to pay for any orders through unlawful or fraudulent means.
Receipt and Order Details
Persian Drops will provide you with a comprehensive receipt at the time of delivery or collection of your order, which will detail all fees and charges, prices for all items, and any applicable discounts.
Product Availability and Substitutions
You acknowledge that products may be temporarily unavailable from time to time. In such cases, the unavailable product will not be provided.
Substitution Policy
If you opt to accept substitutions, we will make every effort to provide a substitute of similar quality and value to the unavailable product.
Substitution Conditions
We will strive to meet any specific requests you may have regarding substituted products, but you acknowledge that we may not be able to accommodate these requests. Our obligation is limited to meeting the conditions specified herein.
Pricing for Substituted Products
If a product is unavailable and you elect to receive substitutions, you agree to pay either the substituted product's current store price or the price of the item originally ordered, whichever is cheaper.
Product Verification and Receipt
Upon delivery, please review your receipt to confirm the items supplied. If an item is missing, check your receipt to ensure it was charged. If we have charged you for an item not provided, please contact our store within 24 hours. We will investigate and, if confirmed, arrange for a replacement or refund.
Damaged or Faulty Items
If you receive a damaged or faulty item, or are dissatisfied with the quality of any goods, please contact our store within 24 hours. We will, at our discretion, provide a refund or replacement. The original receipt is required for us to process a refund or replacement.
Order Processing and Shipping
We understand the excitement of receiving your order, so we work diligently to process and ship all orders within 48-72 hours of receipt.Please allow the following timeframes for your package to arrive:
- Standard Shipping: 15-20 business days (excluding processing time)Â
- Expedited Shipping: 7-10 business days (excluding processing time)
While we make every effort to deliver your items promptly, there may be occasional delays outside of our control. If your order is running late, please don't hesitate to reach out to our customer support team at [email protected]. We're here to help ensure you have a positive shopping experience.Â
